RETURN POLICY

If for any reason you need to return a product, we’ve outlined the steps and conditions for returns below. Please take a moment to review our return policy to ensure a smooth and efficient process. At Vanwoid, we want you to be fully satisfied with your purchase.

Eligibility for Returns

To be eligible for a return, the item must meet the following criteria:

• Condition: The product must be unused, in new condition, and in its original packaging (if applicable).
• Proof of Purchase: A valid proof of purchase, such as an invoice or receipt, is required to initiate a return.
• Return Period: Returns must be requested within 30 days from the date of delivery.Please note, certain items may be ineligible for return due to health and safety regulations (e.g., certain accessories like helmets, saddles or safety gear once used) or custom-built products.

Non-Refundable Items
Some products are non-refundable due to their nature, including:

• Items that have been used, damaged, or altered.
• Personalized or custom-built products including complete bicycles.
• Deposits for complete bicycles
• Gift cards or promotional items that are marked as non-returnable.

Return Process

If you wish to return an item, please follow these steps:

• Contact Us: Reach out to our customer service team via email or phone to initiate your return request.
• Provide Documentation: Provide your proof of purchase and any relevant details about the item (e.g., reason for return, condition of the item, etc.).
• Return Authorization: Once we approve your return, we will issue a Return Authorization (RA) number and instructions for returning the product.

Return Shipping

You are responsible for the cost of return shipping unless the product is defective or we made an error with your order. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
 

Condition of Returned Products

To ensure that the return process goes smoothly, please ensure that the product is:
In its original, unused condition.
In the original packaging (including accessories and parts).
Free from damage or signs of wear and tear.
We reserve the right to refuse a return if the product is damaged or shows signs of use beyond what is necessary to inspect the item.
 

Refunds and Store Credit

Once your return is processed and accepted, we will issue a refund to your original payment method, minus any applicable restocking fees or shipping charges.
 

Refund Processing Time: Refunds typically take 5–7 business days to process once the return has been received.

Store Credit: If you prefer, we can issue store credit for the full value of your return, which can be used toward future purchases from Bossi Bicycles.

Exchanges

If you’d like to exchange an item for a different product, you may either return the original product as outlined above and place a new order for the desired item, or contact our customer service team to check if we can facilitate an exchange process directly. Exchanges are subject to product availability. The customer is responsible for any return shipping charges.
 

Defective or Damaged Products

If you receive a defective or damaged product, please notify us within 7 days of receiving your order. In such cases, we will cover the return shipping cost and offer you a replacement of the damaged or defective product, at no additional cost. See warranty page for more details. 

International Returns
For international customers, the return process remains the same, but please be aware of the following:

• The customer is responsible for any return shipping charges, as well as customs duties or taxes that may apply when returning items.
• Refunds for international returns will be issued in the original purchase currency, and exchange rate fluctuations may affect the final amount refunded.

By following the steps outlined above, we aim to make the return process as simple and smooth as possible. If you have any further questions about our return policy or need assistance, please do not hesitate to reach out to us.  

SHIPPING POLICY

At Vanwoid, we strive to provide a seamless and reliable shipping experience for our customers worldwide. Below are the details of our shipping policy to ensure transparency and set clear expectations.

Worldwide Shipping
Please note, however, that any duties, taxes, or customs fees imposed by the destination country are the responsibility of the customer. These additional charges are determined by local authorities and must be settled by the receiver before delivery. Worldwide shipping depends on the region and is calculated at the end of the payment process

International Shipping (EU)
All orders (except frames / complete bikes) over 100,00€ qualify for free shipping, below 100,00€ standart shipping fee is 11,00€ and frames / bikes 20,00€.

National / Domestic Shipping (GER)
All orders (except frames / complete bikes) over 100,00€ qualify for free shipping, below 100,00€ standart shipping fee is 6,00€ and frames / bikes 15,00€.

Delivery Timeframes
Our estimated delivery times vary depending on your location and the customs clearance process in your country. Generally, orders are delivered within 5–7 business days from the date of dispatch. While we make every effort to meet these timelines, delays may occur due to customs processing or other unforeseen circumstances beyond our control.

Dispatch Process
For in-stock items, we aim to dispatch your order within 2–3 business days of confirmation. If an item is out of stock, we will contact you promptly to provide an estimated lead time and discuss potential alternatives if required.

Shipping Providers
We partner with industry-leading logistics providers, including DHL, GLS, TNT, FedEx, and UPS, to ensure reliable and secure delivery of your order. These carriers have proven track records of global delivery excellence.

Packaging and Responsibility
We take exceptional care in packaging our products to ensure they arrive in good condition. However, we cannot accept responsibility for damages incurred during transit. If you would like additional peace of mind, we offer the option to purchase shipping insurance through the carrier. This insurance will cover any damage or loss that occurs during transit and is available at an additional cost. Please let us know if you would like to add this to your shipment.

Tracking and Shipment Updates
Once your order has been dispatched, you will receive a tracking number. This tracking number allows you to monitor your shipment’s progress and receive real-time updates on its status. If you have any questions about tracking your package, please don’t hesitate to contact us.